If you have the misfortune to receive a damaged or defective product, you are always welcome to make a complaint.
Complaints can be made directly in one of our stores with a valid receipt. Read more about how to make a complaint in stores here.
If you have made your purchase at indiska.com you can also send the broken item to our warehouse trough the parcel service point.
In that case you need to register the complaint/claim in our return portal (NO) / return portal (FI). After you have logged in to your order on our website, select the product you want to make a complaint about and enter the reason for the complaint and attach photos of the defect. Once this is done, you will receive a QR code via email. Bring the QR code and the return parcel to the nearest PostNord agent. You can also access your QR code in the PostNord app. Please use the same packaging that the order came in or use some other suitable and durable packaging/bag.
Please note that if the order was placed before October 2024, and starts with the numbers 06, you need to contact our customer service for a complaint assessment and assistance with returning to our online warehouse.