If you end up needing to return an item you are more than welcome to do so in accordance with our return policy. We have a return fee of 129 NOK when sending a return from Norway. You can read more about our return policy here.
If you want to return an order or part of an order to our web warehouse, you need to open our website and register the return in our return portal (NO) After you have logged in to your order on our website, select the products you want to return and enter the reason for the return. Once this is done, you will receive a QR code via email. Bring the QR code and the return parcel to the nearest PostNord agent. You can also access your QR code in the PostNord app. Please use the same packaging that the order came in or use some other suitable and durable packaging/bag.
When returning from Norway, for us to process your return as smooth as possible, we recommend you to contact our customer service by chat or email customer@indiska.com. Please provide us with the following information after you have handed in the return at your nearest Postnord service point:
- Order number
- Article number and quantity of the returned items
- Reason for return
- Return tracking number
We request this information in line with rules from the Norwegian Customs, and without it we are unfortunately unable to issue your refund. Please also make sure to include the physical return slip in the package to ensure smooth handling.